Terms & community

When you buy through Sol Sundries checkout, you can open a claim if a piece doesn’t arrive, arrives damaged, or isn’t as described. Message the creator from your order first; if it isn’t resolved within 48 hours, you can open a claim, up to 30 days after the latest estimated delivery date. If you and the creator don’t settle it, the founder reviews both sides and decides. An approved refund is recorded on the order and comes out of the creator’s payout. Checkout is in test mode, so no real card is charged.

That claim, verified reviews and “Made it, love it” photos only apply to orders placed and paid on Sol Sundries. If you pay a creator another way (bank transfer, a payment app, another website, cash), we can’t see the order, can’t verify it, and can’t help if it goes wrong.

The details are in buyer protection and returns.

Each creator sets their own return policy: no returns (the default), returns within 14 days, or returns within 30 days of delivery. It’s shown on every listing, at checkout and on your order confirmation, and your order keeps the policy it was bought under.

Where returns are accepted, ask from your order page; the creator accepts or declines. Accepted returns refund the pieces, and the buyer pays return shipping. A claim for not received, damaged or not as described can be opened whatever the return policy.

Creators see buyers’ names and shipping addresses, never their email addresses. All contact about an order goes through order messages.

Comments, questions, studio notes, photos and offers are for talking about the work. Be kind, be honest, and keep it about the pieces.

Keep sales on Sol Sundries.

Creators and buyers agree not to use Sol Sundries to arrange sales or payments elsewhere. That means no sharing phone numbers, email addresses, social handles or payment-app details in public posts, and no “DM me”, “buy direct” or “cheaper on my website” to move a sale off-site. Creators who repeatedly take sales off-site can lose their room.

A creator can link their Instagram from their bio so you can see more of their work. Buying still happens here.

An automatic check looks for contact details, payment apps and off-site sale language. When it spots something, the post isn’t deleted; it’s held for a quick review by the founder, and you’ll see it marked as waiting. Most held posts are fine and go up as written.

Anyone signed in can report a post. Once three different people report the same thing, it’s held until the founder decides. The founder can approve, hide or delete posts, and pause posting for an account. To keep things calm there are gentle limits on how often anyone can post.

Reviews come from people who bought the piece here and have had it shipped. “Made it, love it” photos come from people whose order has been delivered. Both are marked as verified purchases.

Hearting a piece adds it to your wishlist, which is public at your wishlist link unless you make it private in your account. With a private wishlist, creators just see that “Someone” hearted their piece. Who you follow isn’t shown publicly.

If you join the newsletter we keep your email, when you agreed and where you signed up. We don’t sell or share the list. Every letter will have a one-click unsubscribe link.